Be Part of Our Journey
We are looking for motivated, talented individuals to join us in delivering excellent IT services. At Cyber Sec, we pride ourselves on a supportive and dynamic environment that is both professionally challenging and enjoyable. You will join a skilled team that values your input, encourages growth, and fosters strong client relationships.
Current Vacancies
Junior Engineer - Full time
Location:
Hybrid - London based with some home working and site visits.Key Responsibilities:
- Log, manage, and resolve technical incidents efficiently
- Meet SLA targets
- Identify repeat issues and report trends for long-term improvement
- Maintain accurate and up-to-date technical documentation
- Provide day-to-day IT support and act as a single point of contact for users
- Build strong relationships with end users and take ownership of incidents
- Follow escalation procedures when required
Essentials Skills:
- Experience with Windows 11 operating system and Microsoft Office applications
- Strong knowledge of the Microsoft 365 stack
- Active Directory user and computer management
- Basic networking experience
- Prior experience working within a Managed Service Desk provider
- 2+ years’ experience in IT support
- Ability to communicate technical concepts clearly and professionally to both technical and non-technical stakeholders
- Exposure to Dell and HP hardware
Work Experience Placement
Location:
Hybrid - London based with some home working and site visits.Key Responsibilities:
- Gain hands-on experience with our Service Desk and client environments
- Shadow team members and learn day-to-day IT support tasks
- Assist with basic troubleshooting and user setup
- Help log and manage support tickets
What you will gain:
- Exposure to real-world IT systems and support processes
- Experience working within a professional IT team
- Development of technical and communication skills
- Potential opportunity for a future role based on performance
